“Cannot connect to Order Server” is usually an Internet Issue. Please ensure that you have a stable internet connection. The platform will continue to try to reconnect until a connection is secured. There are 2 ISPs that client can use to connect to the platform. Below you will find steps to switch ISPs to connect. If you have changed the order of the network and still have network issues and an outage has not been reported then it means the issue is your internet connection and beyond our platform providers. Please note that it is important for you to maintain both networks in your settings at all times for redundancy. Steps:
- #1. Click Setup then Network.
- #2. Select another ISP that can connect to us
- #3. Click to Move Up
- #4. Click Commit