Knowledge Base
Information based on client interactions and tickets resolutions
A clients test account will always begin with the letters "TR" and their live account with "CME". For training purposes it is advised th...
Tue, 22 Jan, 2019 at 10:17 AM
Max Loss is the realized losses on a trade. A realized loss is the losses on the closed trades by a client. Total Loss is the realized and unrealized losse...
Tue, 26 Feb, 2019 at 9:37 AM
Ask the user the following: Have you tried other browsers ? IF not please do so Have you restarted your browser ? IF not please do so If those tests...
Tue, 23 Apr, 2019 at 2:23 PM
Let customers know they can leave feed back on our google review page. Go to Google.com when the page populates look to the right of the search resul...
Mon, 13 May, 2019 at 11:07 AM
As the broker over your account we set your risk control parameters. If you would like a Max Loss set on your account, you can let us know via email and we ...
Mon, 13 Jan, 2020 at 1:05 PM